ARE OURWEBSITE.NL TOYS SAFE?
 

All of our products are made from Non-Toxic materials. Additionally, most of our products are Phthalate-Free, Scent-Free, and Body Safe, as well as Latex-Free.
 

ARE OURWEBSITE.NL TOYS WATERPROOF?
The majority of our products are waterproof*! Rest assured that our products are specifically designed with an airtight, waterproof seal, which allows for use in the shower or bath. To ensure that your toy can uphold its waterproof capabilities, please make sure to twist your cap on as tightly as possible to form its waterproof seal.
 

*except for sucking & thrusting products.
 

WHAT DOES OUR WARRANTY COVER?

All OURWEBSITE.NL products, are covered by the EU warranty against material and mechanical defects. These include a failure of the product to turn on or off and/or to cycle through all speeds/functions, the product only partially functioning, displaying significant weakness or lack/loss of power, or having a tear, breakage or separation in its material. If there is a problem other than one of these, please contact us to discuss it further.
 

DOES OURWEBSITE.NL HAVE A SATISFACTION GUARANTEE?

We do not offer a satisfaction guarantee. We will not replace a product that is in full working order. We require defective items to be returned to us as a pre-requisite to receiving a replacement, therefore, we cannot replace a lost, stolen, or otherwise missing product.
 

WHAT SHOULD I DO TO CONFIRM PRODUCT DEFECT BEFORE RETURNING IT?

Please ensure you use fresh batteries in your product and that they are aligned in the correct polarity. Please close the cap as tightly as possible. Some of our products are waterproof so the cap must be on very tight so that the proper seal and connection are made.
 

HOW DO YOU RETURN EVENTUAL DEFECTS?

We ask that you return your defective item to us in order to receive a replacement. When you are ready to return the product, please send an email to sales@ourwebsite.nl You will receive a confirmation with further instructions on returning the product. Customers are responsible for shipping costs to the manufacturer. Ourwebsite.nl is not responsible for any lost or stolen products.
 

PLEASE CONFIRM THAT YOUR PRODUCT IS AN OURWEBISTE.NL ITEM PRIOR TO SENDING. IF WE RECEIVE A PRODUCT WHICH IS NOT SOLD BY OURWEBSITE.NL, WE WILL CONTACT YOU TO ARRANGE RETURN, WITH YOU PAYING ALL ASSOCIATED SHIPPING COSTS. WE RECOMMEND THAT YOU TAKE A LOOK AT OUR PRODUCT CATALOG IF YOU ARE NOT CERTAIN THAT YOUR ITEM IS FROM OURWEBSITE.NL

DISCONTINUED ITEMS MAY NOT BE FOUND ON OUR WEBSITE, SO IF YOU HAVE ANY QUESTIONS, PLEASE DON’T HESITATE TO CONTACT US. 

HOW DO I TAKE CARE OF MY PRODUCT?

We recommend using fresh, brand-name batteries with our products, and removing the batteries prior to storing the product so as to prevent the item from draining power from the batteries when not in use. We advise against alcohol for cleaning/sanitizing your item. Using alcohol or an incompatible lube may result in the deterioration of the material. All massagers can be used with lubrication. Water-based lube is compatible with all types of personal massagers and is easy to clean off your massager. We recommend cleaning your product before AND after use, by wiping down the toy using a sanitizing cleaner and warm water.

Massagers are made from a few different body-safe materials, all of which can be cleaned as described above:

• ABS Plastic, which allows for powerful vibrations, and is easy to clean.
• TPR is a soft material, that’s also bendable and flexible, and should not be boiled. Please do not store two TPR toys together, as the material will react and the toys will “melt” onto each other. Oil-based lube is not recommended for products made from body-safe TPR.
• Silicone massagers are made with Pure 100% Pharmaceutical grade Silicone.  They feel natural and most like human skin, plus can take the heat! Silicone lube should not be used with silicone toys, other than a pure silicone lube, such as the aforementioned System Jo formula.

A MASSAGER IS MISSING A PART, IS THERE ANYTHING I CAN DO?

If a removable component to your massager (cap, battery holder) is missing or broken, we will send you a replacement. Please contact us at sales@ourwebsite.nl with the following information – your name and shipping address, the type of product you have and the specific component, i.e. Bendable Flexem Touch Pink, battery compartment.

WHAT IF I DON’T HAVE THE ORIGINAL PACKAGING?

We do not require original packaging to be returned in order to receive a replacement, you can return your product without packaging in order to save on shipping costs. But always contact our sales department at sales@ourwebsite.nl before you start shipping back your defects.